SLA & Security Policies
At Birsanten Technologies, we are dedicated to transparency, infrastructure integrity, and superior client trust. These policies govern our client engagements and guarantee maximum security.
1. Service Level Agreement (SLA) & Uptime
- We provide a contractually guaranteed 99.99% service availability standard for all enterprise cloud infrastructures.
- Infrastructure issues are monitored automatically with real-time alerting systems dispatched instantly to our on-call operations desk.
- Planned maintenance windows are scheduled at least 72 hours in advance during off-peak windows to minimize organizational disruption.
2. Zero-Trust Security & Access Governance
- All engineered endpoints require robust multi-factor authentication (MFA) and cryptographic token identity validation.
- Access permissions are restricted according to the Principle of Least Privilege (PoLP) and verified on every resource request.
- Continuous compliance scans and vulnerability assessments are executed automatically across all active integration environments.
3. Data Integrity & Disaster Recovery
- Customer database tables are securely replicated across multiple geographic cloud regions to prevent data loss or service disruption.
- Point-in-Time recovery backups are generated automatically and retained in encrypted storage pools with zero single point of failure.
- Annual disaster recovery drills are simulated to ensure target recovery point objectives (RPO) and recovery time objectives (RTO) are strictly maintained.
4. Technical Code Ownership & Intellectual Property
- Upon final milestone delivery and payment settlement, the full corporate client receives 100% IP and exclusive source code ownership.
- Developed system repositories are maintained securely and securely transferred with robust cryptographic key delegation.
- Birsanten Technologies guarantees the delivered codebase contains no unlicensed dependencies or undisclosed vulnerabilities.
5. Customer Support & Incident Escalation
- Technical inquiries submitted via our official form are scoped and replied to with initial architectural reviews within 24 hours.
- Enterprise support tickets are classified with prioritized severity tags and dispatched directly to specialized on-call teams.
- Complaints and security incident reports should be submitted to info@birsantentechnologies.com or directed to our Headquarters advisory line.
Contact Our Security Desk
For any questions regarding our operational procedures, compliance frameworks, or to submit an official Request for Proposal (RFP), contact our support desk:
info@birsantentechnologies.com
www.birsantentechnologies.com
Innovation Boulevard, Technology District, Accra, Ghana